Our website address is: https://nemah.in

Thank you for visiting Nemah. Nemah is not just a clothing brand; it's a celebration of individuality, modesty, and style. Our journey began with a simple yet powerful idea – to provide women in India with chic, modest clothing that aligns with their values and lifestyle. Join us in redefining fashion standards, where empowerment and style seamlessly coexist.

Némah Refund Policy

1. Returns

You may return eligible items for a full refund or store credit if applicable, provided that it is  initiated within 48 Hours of delivery and meets our returns policy conditions. We reserve the right to deny any returns that are made after this period. 

Eligible Items for return: ONLY the garments that have some form of manufacturing defect  such as a distinct, irreparable/irreplaceable manufacturing fault upon delivery and are  unworn, unwashed, unmarked, unaltered and undamaged products with no smell or makeup mark etc. of any kind whatsoever with an untampered handtag in its original state will be considered eligible of returns. We only ask that you take care when trying on your garments as any garment(s) returned to us with makeup or any other markings/stains/smells will not be accepted including garments that have had their tags removed or altered in any way. You are welcome to try on a product but please take adequate measure to preserve its condition.

Note: All our shipments are done via our shipping partner shiprocket with their applicable terms and conditions. 

2. Exchange

You are welcome to exchange eligible garments provided such an exchange is initiated within 48 HOURS of delivery and the garment is in its original state and are unworn, unwashed, unmarked, unaltered and undamaged products with no smell or makeup mark etc. of any kind whatsoever with an untampered handtag in its original state. Any garment that is not in the above defined state will not be eligible for exchange. Please Note, we maintain a limited stock of goods and if in an exchange we are unable to provide the same product in the size or color as required, you may need to choose any other product of the equivalent or a greater value (additional payment required) of originally purchased product.


Please note that WE STRICTLY DO NOT provide exchange or return on any of our products that are purchased from our website during a SALE of any kind. All the products sold in SALE are strictly non-returnable and considered final sale. 

3. Manufacturing Defect

A refund will be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery. Please be advised that all garments are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault. We'll be more than happy to rectify this for you asap! If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount. 

4. Pick-up for Returns and Exchanges

Please note, we do not charge for, and offer a free pick up service for all the items requested for returns and exchanges for your convenience.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to strict security measures, protecting it against any unauthorized access.

6. Need to Exchange or Return an Item?

If you wish to exchange or return any eligible item(s), you can do so by visiting our Returns Portal. Please ensure you meet all of the exchange and returns policy requirements before initiating a return or an exchange. Exchange and returns that do not meet our returns policy requirements may be denied. 


The following EXCEPTIONS and RULES apply to this Policy:

  • Any of the accessories such as hijab pins etc cannot be exchanged or returned.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  • If you choose to exchange an item within the specified exchange period and conditions for a different size of the same style, you will be provided with a replacement of the item, free of cost.
  • If you choose to exchange an item purchased by you  for any other item of the same or different value. In such a case, if the exchanged item is of the higher value, differences in amount will be charged to you before shipping.
  • Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Némah as the case may be, for an exchange.
  • Applicable refund for exchange will trigger a post successful pick of original item from you.

Please Note:  Némah will not be held liable for any damage which has been caused to your garments by a third-party dry-cleaning company. We don't offer any price adjustments under any circumstances. To help you stay abreast of new and upcoming sales, please follow our social media channels for exclusive discounts and stock drops.

Company Disclaimer: Némah reserves the right to deny an exchange, store credit or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.